Positively Charged GuidanceSM

Shared Services Setup and Consolidation

Shared Service Environments need to keep pace with technological disruption, process optimization,
and people management, and holding the customer at the center of the business.

Shared Services Setup and Consolidation

Shared Service Environments need to keep pace with technological disruption, process optimization,
and people management, and holding the customer at the center of the business.

Innovation to put the customer
in the center of the business

Today, Shared Service leaders are repeatedly asked to reduce costs, improve processes, and drive revenue growth. To achieve this and manage operational challenges more efficiently, organizations need to utilize new technologies, redesign processes, automate them where appropriate, expand data analytics to drive better decisions, and develop available talents. Innovative Shared Service Centers utilize these levers to create agility and bring the customer at the center of the decision-making process. A successful Shared Service Program requires a streamlined and balanced framework for the best possible operation model:

As Shared Services continuously evolved as a multi-functional service strategy over the years in response to economic trends and social changes, organizations are:

Our broad expertise in Shared Services allows companies to identify the right Shared Service or Center of Excellence Model for them and utilize a thought-through approach to transition or evolve current organizational structures to the new Shared Service Model.

Shared Services Setup & Consolidation​


A clearly defined functional strategy is an essential criterion for establishing a Shared Service Center. Achieving the expected benefits of the Shared Service Strategy are relying on the organizational willingness and attention on the critical levers for value creation like:

  • Standardization
  • Reduction of duplications
  • Process Oversight and Management
  • Leverage of best practices
  • Workload balancing and scalability
Irrespective of a “make” or “buy” decision, consolidating business operations found in more than one part of the organization will create strategic benefits and free up organizational capabilities and talents.

Although a Shared Service Organization is not a complicated concept, making it run smoothly and without disruption can be quite a complicated process. It involves consolidating and standardizing multiple functional areas, systems, processes, geographic locations, and resources. This demands an organizational environment that encourages cooperation among several business units.

Establishing Shared Services Organizations always is a long-term commitment, and it continuously requires sustained effort across the organization. An effective Shared Services Organization benefits from the continuous focus and capturing value through:

  • Maximizing right-shoring approaches
  • Optimizing operational efficiency and effectiveness
  • Thinking innovative ways for capacity utilization to eliminate wasteful efforts
  • Facilitating the introduction of new technologies
  • Establishing the center of excellence where possible for functional governance
  • Addressing change management issues through effective communication and management

A Center of Excellence or CoE adds value and builds credibility by helping Shared Service Organizations drive a mandate that is core to the organization’s strategy and long-term vision. The Center of Excellence has a dedicated team responsible for a functional competence that requires in-depth knowledge and expertise, integrates advanced tools, boosts efficiency, and promotes best sharing practices. As the key to success, every Center of Excellence should have clear and relevant standards to ensure direction and focus. In our experience, we have seen that a successful Center of Excellence will:

  • provide clear guidance and governance on functional topics
  • continuously assess, transform and optimize its business process
  • measure its performance
  • establish capabilities in promoting best practices and work standards
Although the path of a successful Center of Excellence differs from one organization to another, establishing the right standards and governance is a critical building block to get started in the right direction.

Best Practices Implementation in Shared Services

While a Shared Services Center Implementation can create excellent value for an organization, the journey to get there can be quite long and challenging and embrace a significant cultural change.As of today, Shared Services evolved from pure transactional centers to knowledge-based, data analytics-enabled operations, which need to support the business more strategically to drive intelligent decision-making.In a global marketplace, this can quickly turn into a competitive advantage for the company. In our projects, assessing, evaluating, and implementing innovative Shared Service and Center of Excellence strategies, we utilize best practices in transition together with proper execution plans as the critical drivers for a successful Shared Service implementation. Evolving Shared Services Models will require to:

Expertise in
Shared Services

Shared Services offer a cost-effective, efficient, and consistent platform for service delivery. It is an excellent strategy to utilize regional and global scaling. Leadership and those charged with implementing such a model need to invest time upfront to ensure that the intended result is achieved. The risks are too high to throw the dice and engage in this activity informally. In-depth thinking is required to make informed decisions about support function value and service levels. Expanding the functional scope of Shared Service Centers trusts on continuous improvement for services in some critical areas:

To know more about our expertise in
Shared Services Setup and Consolidation Contact Us Now

Our Case Studies

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We help companies to successfully implement and evolve effective
Shared Service Organizations through thinking globally,
growing wisely, and base services rationally. Contact Us Now

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